Legal & Privacy
Privacy Policy
Last updated: August 23, 2026
1. Introduction & who we are
This Privacy Policy describes how Tiavola Solutions (also operating as tiavolaagency, “Tiavola”, “we”, “us”, or “our”) collects, uses, stores, and protects personal data when you visit tiavola.com, contact us, subscribe to our communications, or use our Shopify agency services.
Tiavola is a Shopify agency based in Egypt. We help merchants with store setup, migration, theme development, and custom app development. Tiavola is the data controller for the processing described in this policy. For privacy-related questions or requests, contact us at info@tiavola.com.
2. Scope
This policy applies to personal data we process in connection with:
- Your use of the Tiavola website at tiavola.com.
- Enquiries submitted through our contact form, email, or other channels.
- Newsletter or marketing subscriptions you opt into.
- Client and project relationships where Tiavola provides Shopify-related services under contract.
This policy does not apply to third-party websites, apps, or services that we do not control. Those services are governed by their own privacy policies.
3. Data we collect
We collect only the personal data needed to operate our website, respond to enquiries, deliver our services, and communicate with you. Depending on how you interact with Tiavola, this may include:
| Data | Where it comes from | How we use it |
|---|---|---|
| Name | Contact form, email, or client onboarding | Identify you and respond to your enquiry or project |
| Email address | Contact form, newsletter signup, or correspondence | Reply to enquiries, send project updates, and (with consent) marketing communications |
| Phone number | Contact form or client communications | Follow up on enquiries and coordinate project work |
| Company or store name | Contact form or client onboarding | Understand your business and scope of work |
| Project or message content | Contact form, email, or meetings | Assess your needs and deliver requested services |
| Client and contract information | Signed agreements and project delivery | Perform services, invoicing, and account management |
| Technical and usage data | Your browser when visiting tiavola.com | IP address, device/browser type, pages viewed, and cookies — used to operate the site, maintain security, and understand general usage |
We do not intentionally collect sensitive categories of personal data through our website or standard agency services.
4. How we use your data
We use personal data for the following purposes:
- Responding to enquiries: review and reply to messages sent through our contact form or other channels.
- Delivering services: plan, build, migrate, and support Shopify stores, themes, and apps for our clients.
- Communications: send project updates, service notices, and (where you have opted in) newsletters or marketing about Tiavola’s services.
- Website operation: host, maintain, and improve tiavola.com.
- Security and compliance: protect our systems, prevent abuse, and meet legal obligations.
We do not use your personal data for purposes incompatible with those described above without informing you, unless permitted by law.
5. Legal bases
Depending on your location, we rely on one or more of the following legal bases to process your personal data:
- Performance of a contract: processing necessary to deliver services you or your business have requested from Tiavola.
- Legitimate interests: operating and improving our website, responding to enquiries, and managing client relationships.
- Consent: where required by applicable law, for example when you subscribe to marketing emails or accept non-essential cookies.
- Legal obligation: where we must retain or disclose data to comply with applicable law.
If you are in the EEA, United Kingdom, or Egypt, you may have additional rights under GDPR, UK GDPR, or Egypt’s PDPL.
6. Data retention
We retain personal data only as long as needed for the purposes described in this policy, unless a longer period is required by law.
- Contact enquiries: retained for up to 12 months after we last communicate with you, unless a business relationship continues.
- Client and project records: retained for the duration of the contract and for up to 12 months afterward for support, accounting, and legal purposes.
- Newsletter subscriptions: retained until you unsubscribe or ask us to delete your data.
- Website logs and technical data: retained for a limited period needed for security and troubleshooting, then deleted or aggregated.
Backups may retain data for a limited additional period before being overwritten.
7. Who we share data with
We share personal data with service providers only as needed to operate Tiavola:
| Recipient | Why |
|---|---|
| Shopify | Host our website and, where applicable, client stores and app integrations |
| Email and communication tools | Send and receive enquiries, project updates, and newsletters |
| Cloud hosting and infrastructure providers | Run our website, applications, and development environments securely |
| Professional advisers | Legal, accounting, or compliance support when necessary |
We do not sell your personal data. We do not share personal data with third parties for their own marketing purposes.
Personal data may be processed in countries other than your own. Where required, we use appropriate safeguards for international transfers.
8. Your rights
Depending on applicable law, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data (see section 9).
- Object to or restrict certain processing.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with a supervisory authority in your country.
Marketing opt-out: you can unsubscribe from marketing emails using the link in any newsletter, or contact us at info@tiavola.com.
Tiavola’s website and services are not directed at children under 13 (or under 16 where applicable).
9. How to request data deletion
To request deletion of your personal data held by Tiavola, email info@tiavola.com with the subject line “Data deletion request” and include:
- Your full name.
- The email address and/or phone number you used to contact us.
- A brief description of your relationship with Tiavola.
- Any additional information that helps us locate your records.
We will verify your request and delete relevant records within 30 days, except where we must retain data to comply with law, resolve disputes, or enforce agreements.
10. Security
We implement appropriate technical and organizational measures to protect personal data, including:
- Encrypted connections (HTTPS/TLS) for data in transit.
- Access controls limiting data to authorized personnel who need it for their role.
- Secure storage for client and business records.
- Monitoring and logging to help detect unauthorized access or abuse.
No method of transmission or storage is completely secure. If you believe your data has been compromised, contact us promptly.
11. Contact us
Tiavola Solutions
Email: info@tiavola.com
Website: https://tiavola.com
12. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Material changes may also be communicated through our website or other appropriate channels.
Section heading
This policy is provided for transparency. It is not legal advice. For jurisdiction-specific requirements (for example, Egypt PDPL or EU GDPR), consult a qualified legal advisor.